Privacy Policy

This Privacy Policy explains how Bailey Window Cleaning ("Bailey Window Cleaning," "we," "us," or "our") collects, uses and protects information when you visit our website, request a quote or estimate, use our window cleaning services, or receive text messages from us. By using our website or services, you agree to the practices described in this policy.

Information we collect

Information you give us

• Contact details, such as your name, phone number, email address and business name.
• Property and job details, such as your address or ZIP code, number of windows and stories, and the services you choose.
• Scheduling details, such as your preferred day and arrival time.
• Anything you choose to tell us in a form, email, call or text message, such as gate codes or parking notes.
• Your text messaging consent, including the date, time and method by which you opted in.

Information collected automatically

When you visit our website, our hosting provider may record standard technical information such as your IP address, browser type, pages visited and the date and time of your visit. When you submit our quote form, we keep your IP address and the time of submission as a record of your request and consent. We use this only to operate, secure and improve the website and to keep accurate consent records.

How we use your information

• To prepare your quote or estimate and schedule, confirm and carry out your cleaning.
• To send quote and appointment confirmations, appointment reminders and customer care messages by phone, email or, if you opted in, by text message.
• To respond to your questions and requests.
• To keep our website and services secure and to comply with legal obligations.

Text messaging (SMS)

If you check the text message consent box on our quote form, you agree to receive text messages from Bailey Window Cleaning at the mobile number you provide. These messages may include quote and appointment confirmations, appointment reminders and customer care messages. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase, and you can submit our form without checking the box.

You can opt out at any time by replying STOP to any message. After you opt out, you will receive one final message confirming that you have been unsubscribed, and no further messages will be sent. Reply HELP for help, or contact us using the details below.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other disclosures described in this policy and will not be shared with any third parties.

How we disclose information

We do not sell or rent your personal information. We do not disclose your personal information to anyone for their own marketing purposes.

We use a small number of service providers, such as our website host, email provider, scheduling tools and text messaging platform, to operate our website and deliver our services. They process information only on our instructions and only to provide those services to us. This does not include text messaging opt-in data or consent, which is handled as described in the Text messaging section above.

We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a merger or sale of our business, in which case this policy will continue to apply to your information.

Cookies

Our website does not use advertising or tracking cookies. Our hosting provider may use strictly necessary cookies to deliver the site securely.

Data retention and security

We keep your information only as long as needed for the purposes in this policy, or as required by law. We use reasonable administrative and technical safeguards to protect it, though no method of transmission or storage is completely secure.

Your choices and rights

• Opt out of text messages at any time by replying STOP.
• Ask us to stop emailing or calling you at any time.
• Ask to access, correct or delete the personal information we hold about you by emailing hello@baileywindowcleaning.com.

California residents may have additional rights under California privacy law. We will respond to verified requests as required by applicable law.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact us

Bailey Window Cleaning, a trade name of Malik E Bailey
Email: hello@baileywindowcleaning.com
Phone: (626) 404-6033